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- W2365634579 abstract "The call center is the growing field in telecommunication, and this paper introduces the basic concept of the call center and its key technology and implementation. Then IP call center which now is a hot point is discussed in detail. After that, the developing tendency of call center is given." @default.
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- W2365634579 date "2001-01-01" @default.
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- W2365634579 title "The key technology and implementation of call center" @default.
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