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- W2367713174 abstract "The impact of customer satisfaction on corporation financial performance is one of the most important research focuses of management scholars.With the higher intensity of competing,more and more companies conduct customer satisfaction projects to improve their performance.If they can't measure the effect of these projects accurately,they could not distribute the marketing resource efficiently.Many researches have explored their positive correlation,but there is no research on the internal mechanism of this influence process yet.In this article,we develop a theoretical framework that specifies how customer satisfaction affects corporation performance and then estimate the model by GMM method.Empirically,we collectes data from the Chinese Customer Satisfaction Index(CCSI) and Chinese Public Corporations,find a positive association between the two variables and explain this association by profitable ability and operational ability." @default.
- W2367713174 created "2016-06-24" @default.
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- W2367713174 date "2012-01-01" @default.
- W2367713174 modified "2023-09-28" @default.
- W2367713174 title "The Impact of Customer Satisfaction on Corporation Financial Performance" @default.
- W2367713174 hasPublicationYear "2012" @default.
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