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- W2368250895 abstract "Customer satisfaction and customer trust are the important constitutes of relationship quality,both two all influence the cus- tomer loyalty.The empirical research has acquired these conclusions in middle-top grade hotels of China,relation quality has a direct positive influence on customer attitudinal loyalty,but doesn't have a direct positive influence on customer behavioral loyalty,customer purchasing behavior lies on all of facters.This research has a groping meaning of customer loyalty mechanism." @default.
- W2368250895 created "2016-06-24" @default.
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- W2368250895 date "2008-01-01" @default.
- W2368250895 modified "2023-09-23" @default.
- W2368250895 title "An Empirical Research on Relationship Quality Influencing Customer Loyalty in Hotels" @default.
- W2368250895 hasPublicationYear "2008" @default.
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