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- W2369671014 abstract "Objective According to the questionnaire survey, it aims at figuring out whether these patients of our hospital are satisfied with our service, to find out the problems in our medical service and then improve our service quality. Methods There are special crews in charge of telephone to follow up discharged patients, and asking for details of the condition of recovery after discharge disease and keep the records. The detailed records of all hospital patients are counted, using special information processing system management of the work. Results Our hospital has conducted follow-up of 2,000 patients of the former from Frbruany 2010 to Frbruany 2015. According to the follow-up contents formulated by us, the degree of satisfaction is 92 percent. Compared with the degree of satisfaction of other departments(95 percent), it has the differentiating statistic meaning(u=8.78,P0.01). We received 156 pieces of negative opinions and 50 pieces of praise present. Conclusion Through tracking visits of the discharged patients when they are in peace when being treated, we can truly know patients' opinions and suggestions for us during the process of medical service, and it can also discover the negative factors of service quality, and to increase the medical management quality and to increase the overall service level of the hospital." @default.
- W2369671014 created "2016-06-24" @default.
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- W2369671014 date "2015-01-01" @default.
- W2369671014 modified "2023-09-25" @default.
- W2369671014 title "The Satisfaction of Discharged Patients by Telephone Follow-up to Investigate" @default.
- W2369671014 hasPublicationYear "2015" @default.
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