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- W2370291397 abstract "If one really wants to place the patients in the center, he must study and understand the patients' psychology carefully, and solicit the opinions and suggestions from the patients widely. Listening the patients ' voices does not only help the leaders of the hospital to find the leaks and deficiencies in the process of health care, and it is also a information channel of understanding how the health care performed in the grass roots departments, but more important, it helps the administrators know the requirements of the health care market and the trend that the patient flow. The above offers evidence for medical decision making, improves the satisfaction of the hospital, and its impression in the patients." @default.
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- W2370291397 date "2002-01-01" @default.
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- W2370291397 title "Lending an attentive ear to the patients" @default.
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