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- W2372163021 abstract "An important part of a city's transport management,the quality of public transportation service depends on the dimensions and measurement of the local public transportation.This article takes the city of Hangzhou as an example to build a measurement model of public transportation service quality and applies the model to rate the service quality of local public transportation.This study has two findings.One is that the service quality of public transportation in Hangzhou consists of four dimensions,namely,the accessibility,safety,employee commitment and environment in the bus.The other is that while the overall service quality of public transportation in Hangzhou is acceptable,the service quality needs improvement,especially in the internal environment of the bus,which holds the lowest score." @default.
- W2372163021 created "2016-06-24" @default.
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- W2372163021 date "2013-01-01" @default.
- W2372163021 modified "2023-09-26" @default.
- W2372163021 title "The Dimensions and Measurement of Public Transportation Service Quality in Hangzhou" @default.
- W2372163021 hasPublicationYear "2013" @default.
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