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- W2372996132 abstract "Objectives: To learn the satisfaction rate on outpatient service process,the demand and preference of appointment registration for both doctors and patients and to give recommendations on promoting appointment registration service.Methods: Questionnaire was designed by the research team.1000 patient visiting in outpatient department and 200 doctors were received the investigation.The questionnaire was focused on satisfaction rate of outpatient service process,the demand and preference of appointment registration.Results: Waiting time and waiting related service got lower satisfaction in patients,and doctor also was not satisfied with the outpatient service process.Both doctors and patients were generally satisfied with the appointment registration mode,but there only 35% of the investigated patient has the experience of appointment registration and 54% of them have no experience.The preference of registration mode is different among different age,occupation and education group.Those who sensitive in time cost more prefer on appointment mode.More than 90% of the investigated doctors thought it is necessary to provide expert appointment registration and only 57% of doctors thought it is necessary to provide appointment registration for those return visit.Conclusions: Long waiting time has been an important factors influencing outpatient service satisfaction.Appointment registration should be promoted and improved." @default.
- W2372996132 created "2016-06-24" @default.
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- W2372996132 date "2012-01-01" @default.
- W2372996132 modified "2023-09-26" @default.
- W2372996132 title "Investigation on demand of appointment registration for both doctors and patients in a hospital" @default.
- W2372996132 hasPublicationYear "2012" @default.
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