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- W2373425086 abstract "Objectives To modify the customer satisfaction index model of community health services on the base of the empirical study,and set up an improved customer satisfaction index model for practical application.Methods We investigated customers selected from the five representative urban community health services centers in Wuhan from 2007 to 2009.Amos 17.0 was employed for structural equation modeling analysis.Results The overall satisfaction scores of community health service were 69.85,71.40and 69.81for three years,a level betweengeneraland more satisfied.Through analysis of structural equation model(SEM),the Customer satisfaction index model was optimized by removing Organization Image(i.e.latent variable),the two paths of from Perceived Quality to Customer Satisfaction and from Customer Satisfaction to Customer Loyalty.Conclusions Customer satisfaction index model is goodness of fit for SEM using survey sample data from Wuhan community health services,which shows it is a better basic model to measure the customer satisfaction of community health services,but modification is needed." @default.
- W2373425086 created "2016-06-24" @default.
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- W2373425086 date "2013-01-01" @default.
- W2373425086 modified "2023-09-23" @default.
- W2373425086 title "An Empirical Study of Customer Satisfaction Index Model of Urban Community Health Services Based on SEM" @default.
- W2373425086 hasPublicationYear "2013" @default.
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