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- W2374911360 abstract "Objective To improve working efficiency and client satisfaction in health management center by physical satisfaction management. Methods A satisfaction management team was established to analyze the related factors of client unsatisfied and conduct root cause analysis,formulate and implement improvement measures. Results The average physical examination time was reduced,the proporation of completing examination for only once and client satisfaction were improved( P 0. 01). Conclusion Satisfaction management can improve the efficiency and client satisfaction of physical examination,thus achieving a win- win of social benefits and economic benefits." @default.
- W2374911360 created "2016-06-24" @default.
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- W2374911360 date "2014-01-01" @default.
- W2374911360 modified "2023-09-26" @default.
- W2374911360 title "Practice and experiences of improving client satisfaction in health management center" @default.
- W2374911360 hasPublicationYear "2014" @default.
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