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- W2376427986 abstract "Objective Many businesses use customer satisfaction surveys effectively.The aim of this study was to survey and analysis on satisfaction among outpatient of hospital in China.Methods Data of 1 809 patients were collected with stratified sampling and cluster sampling.Data were analyzed with software such as Foxpro 6.0 and SPSS 15.0.Results The results showed that the prevalence rate of satisfaction on dentist service attitude,dentist care quality,support staff service attitude,clinic environment were over 90%.And that the prevalence rate of charge satisfaction was21.1%.But,it is significant different in charge satisfaction between first visit and return visit,low income and high income.Conclusion The out-patient satisfaction of dental hospital is relatively high in school of stomatology of fourth military medical university,but the charge satisfaction is low,we should strengthen hospital charge management and enhance the satisfaction in the round among outpatient of dental hospital." @default.
- W2376427986 created "2016-06-24" @default.
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- W2376427986 date "2010-01-01" @default.
- W2376427986 modified "2023-09-23" @default.
- W2376427986 title "Survey and Analysis on Satisfaction among 1809 Outpatient of Dental Hospital in China" @default.
- W2376427986 hasPublicationYear "2010" @default.
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