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• W237735930 abstract "Casey-Cardinia Library Corporation in Victoria has made internet service development a priority. The internet has not just been about access for the Corporation. It is seen as an extension of traditional, print based information services, but in a form which allows it to reach people who have never entered any of the buildings. Iris is the corporation's Interactive Reference and Information Service, which is an email reference service launched in July 1998. Its goal is to provide electronic reference service to users Public libraries, contrary to popular opinion, have been serving the public beyond their walls for some time. Examples of the services they provide outside of the suburban library building include school and kindergarten visits, home library service, talks to community and other groups, and representation on committees. However, the meteoric rise of the internet and electronic resources and communication has created new opportunities, which not only enable public libraries to have more of a presence outside their buildings, but which allows them to do so without having to physically leave the library. Background Casey-Cardinia Library Corporation (CCLC) in Victoria was formed in October 1996, after a series of major events. This included council amalgamations and the withdrawal of one of the councils from its predecessor, Dandenong Valley Regional Library Service. With the creation of a new service came a new middle and senior management structure and compulsory competitive tendering (CCT). One of the things recognised by senior management was the growth and importance of electronic communication and resources, particularly the internet. The information services librarian was one of a number of freshly created roles for the new organisation. Responsibilities of the role included the library web pages and electronic service. When the organisation started in 1996, the library website consisted of four web pages inherited from Dandenong Valley. Developing an electronic service Beginning to develop electronic service was not done in isolation. As part of the tender bid, management had developed several service strategies. The reference services strategy covered aspects of information service ranging from the provision of opacs to specific intentions regarding electronic service--which was seen as a component of a third tier level of service. The web pages were a part, as was an electronic email service. The first priority was to move ahead with the library web pages and make them an information source not only for those seeking information about the library service, but also for information about topics of personal, school and business interest. The development of the pages was undertaken by one person, the writer, working 0.75 for three months, although management gave regular input on both look and content. At last count, Casey-Cardinia's website contains links to over 800 external sources of information on over 100 topics. These pages are constantly updated, with links being added several times a week and obsolete links removed on a regular basis. This latter process will be included as part of the formal collection development policy, when it is next reviewed. Once the website had been established it was time to look at the next priority in the electronic environment. At that stage, in late 1997, electronic database access was still cost prohibitive, so this option was put on hold. However, I subscribed to several listservs including the US based Web4Lib, Pub4Lib and DigLibns. A thread on these lists had been the provision of reference service using email. The library literature was surprisingly lacking in articles on this topic at that time, even though the listservs seemed to be bursting with experiences and queries. According to the discussions, some public libraries and most academic libraries in the US were offering this service to their users. …" @default.
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• W237735930 title "Expanding Library Service beyond the Walls" @default.
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