Matches in SemOpenAlex for { <https://semopenalex.org/work/W2377961528> ?p ?o ?g. }
Showing items 1 to 71 of
71
with 100 items per page.
- W2377961528 abstract "Using factor analysis and regression analysis,this paper conducts an empirical analysis on the relationship between online service recovery and customer loyalty,and a model is built to analyze this relationship on the basis of justice theory.The study proves that service recovery is consisted of five dimensions:explanation,communication,system,feedback and compensation in e-business.Service recovery has important influence on customer-perceived justice and customer loyalty." @default.
- W2377961528 created "2016-06-24" @default.
- W2377961528 creator A5034938461 @default.
- W2377961528 date "2013-01-01" @default.
- W2377961528 modified "2023-09-25" @default.
- W2377961528 title "An Empirical Study on the Impact of Mechanism of Service Recovery on Customer Loyalty in Network Environment" @default.
- W2377961528 hasPublicationYear "2013" @default.
- W2377961528 type Work @default.
- W2377961528 sameAs 2377961528 @default.
- W2377961528 citedByCount "0" @default.
- W2377961528 crossrefType "journal-article" @default.
- W2377961528 hasAuthorship W2377961528A5034938461 @default.
- W2377961528 hasConcept C101276457 @default.
- W2377961528 hasConcept C105795698 @default.
- W2377961528 hasConcept C120936955 @default.
- W2377961528 hasConcept C140781008 @default.
- W2377961528 hasConcept C144133560 @default.
- W2377961528 hasConcept C146897074 @default.
- W2377961528 hasConcept C15744967 @default.
- W2377961528 hasConcept C162853370 @default.
- W2377961528 hasConcept C2775902765 @default.
- W2377961528 hasConcept C2776967331 @default.
- W2377961528 hasConcept C2780023022 @default.
- W2377961528 hasConcept C2780378061 @default.
- W2377961528 hasConcept C31367271 @default.
- W2377961528 hasConcept C33923547 @default.
- W2377961528 hasConcept C77197577 @default.
- W2377961528 hasConcept C77805123 @default.
- W2377961528 hasConceptScore W2377961528C101276457 @default.
- W2377961528 hasConceptScore W2377961528C105795698 @default.
- W2377961528 hasConceptScore W2377961528C120936955 @default.
- W2377961528 hasConceptScore W2377961528C140781008 @default.
- W2377961528 hasConceptScore W2377961528C144133560 @default.
- W2377961528 hasConceptScore W2377961528C146897074 @default.
- W2377961528 hasConceptScore W2377961528C15744967 @default.
- W2377961528 hasConceptScore W2377961528C162853370 @default.
- W2377961528 hasConceptScore W2377961528C2775902765 @default.
- W2377961528 hasConceptScore W2377961528C2776967331 @default.
- W2377961528 hasConceptScore W2377961528C2780023022 @default.
- W2377961528 hasConceptScore W2377961528C2780378061 @default.
- W2377961528 hasConceptScore W2377961528C31367271 @default.
- W2377961528 hasConceptScore W2377961528C33923547 @default.
- W2377961528 hasConceptScore W2377961528C77197577 @default.
- W2377961528 hasConceptScore W2377961528C77805123 @default.
- W2377961528 hasLocation W23779615281 @default.
- W2377961528 hasOpenAccess W2377961528 @default.
- W2377961528 hasPrimaryLocation W23779615281 @default.
- W2377961528 hasRelatedWork W1973149089 @default.
- W2377961528 hasRelatedWork W1977616692 @default.
- W2377961528 hasRelatedWork W2030947858 @default.
- W2377961528 hasRelatedWork W2055579626 @default.
- W2377961528 hasRelatedWork W2099404189 @default.
- W2377961528 hasRelatedWork W2113327435 @default.
- W2377961528 hasRelatedWork W2169852006 @default.
- W2377961528 hasRelatedWork W2171341771 @default.
- W2377961528 hasRelatedWork W2289474008 @default.
- W2377961528 hasRelatedWork W2329624079 @default.
- W2377961528 hasRelatedWork W2348971881 @default.
- W2377961528 hasRelatedWork W2377688771 @default.
- W2377961528 hasRelatedWork W2588615599 @default.
- W2377961528 hasRelatedWork W2961910625 @default.
- W2377961528 hasRelatedWork W3011474267 @default.
- W2377961528 hasRelatedWork W3034336241 @default.
- W2377961528 hasRelatedWork W3105049765 @default.
- W2377961528 hasRelatedWork W3133924409 @default.
- W2377961528 hasRelatedWork W3166735664 @default.
- W2377961528 hasRelatedWork W804952145 @default.
- W2377961528 isParatext "false" @default.
- W2377961528 isRetracted "false" @default.
- W2377961528 magId "2377961528" @default.
- W2377961528 workType "article" @default.