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- W2380491689 abstract "Logistic service is one of the most important components of modern service industry;logistic service quality is of great significance for the improvement of enterprises' competitiveness.The influencing factors of logistics service quality include the capacity for information,distribution,pre-and after-sale service,matching and innovation.Among all these capacities,the capacity for information,pre-and after-sale service and distribution can have the most obvious influence on customer perceived satisfaction;and the capacity for matching and innovation have obvious influence on customer perceived satisfaction.Customer perceived satisfaction have obvious influence on customer loyalty;and there is a bigger path coefficient between them." @default.
- W2380491689 created "2016-06-24" @default.
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- W2380491689 date "2012-01-01" @default.
- W2380491689 modified "2023-09-25" @default.
- W2380491689 title "The Practical Research on the Influencing Factors of Logistic Service Quality and Customer Loyalty" @default.
- W2380491689 hasPublicationYear "2012" @default.
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