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- W2384300441 abstract "utpatient department,the first place where patients arrived,is a window of hospital to face the public and there are so many patients concentrate here everyday.But traditional outpatient service process has not been designed from patient's angle,namely the clinic service is short of humanist that brings inconveniences for patients and affects the service qualities.Aiming at the problems that doctors took little time for diagnosing and patients spent much time for lining up,waiting,running back and forth,inquiring something hither and thither and so on, with the notion of modern medical services,we combined the regulation of medicine with humanized service organi- cally and rebuilt service process in the outpatient department,such as adjustment of medical offices,optimization of the medical staffs,integration of medical facilities,opening up areas for patient's resting and waiting,setting up a service center for patients,raising new items of service,formulation of the service criteria,making use of informa- tion and technique-based platform and so on,in order to improve the service qualities of the hospital." @default.
- W2384300441 created "2016-06-24" @default.
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- W2384300441 date "2008-01-01" @default.
- W2384300441 modified "2023-09-23" @default.
- W2384300441 title "Research on the Optimization of Outpatient Service Process" @default.
- W2384300441 hasPublicationYear "2008" @default.
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