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- W2384604502 abstract "Self-service is increasingly prevalent, while most of the academic literatures at home and abroad put focus on the interaction service.Effect factors of customer satisfaction in labor-intensive self-service were discussed in the research with CIT method.First, different types of self-service customer satisfaction data were obtained through open questionnaires, and then effect factors of customer satisfaction were summed up.The conclusion is that the physical environment, products, freedom, sense of control, personnel services and the impact of others are the effect factors.Among them, freedom and sense of control are the specific factors of labor-intensive service that affect customer satisfaction." @default.
- W2384604502 created "2016-06-24" @default.
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- W2384604502 date "2009-01-01" @default.
- W2384604502 modified "2023-09-23" @default.
- W2384604502 title "Effect Factors of Customer Satisfaction of Labor-intensive Self-service" @default.
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