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- W2385589346 abstract "In order to build a service quality index theory model for commercial sports club in China,this paper,based on Kim's model of QUESC and Yong Donna's service quality index theory model of SSQRS,establishes a system of service quality index for commercial sports club in China in the aspects of the environment quality,curriculum quality,service quality and the effect quality.In the process of the identification of indicator weight,this paper adopts a modified Analytic Hierarchy Process and avoids the AHP's problem of shortage in professors' opinion on simply average calculation.In view of the disadvantage of man-made expert's individual weight vector which is not objective and hard to operate caused by the factors in professor's personal reputation and authority,the paper adopts the way of cluster analysis to make indicator weight scientifically and reasonably.Finally the paper constructs a service quality index theory model for commercial sports club in China by adopting the fuzzy theory to give the comprehensive evaluation and analyzing the practical examples." @default.
- W2385589346 created "2016-06-24" @default.
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- W2385589346 date "2012-01-01" @default.
- W2385589346 modified "2023-09-25" @default.
- W2385589346 title "Structure and Demonstration of Service Quality Index Theory Model for Commercial Sports Club" @default.
- W2385589346 hasPublicationYear "2012" @default.
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