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- W2385794780 abstract "Some Chinese researchers have made progress in customers' satisfaction degree evaluation model of construction firms.The influential factors and connections of construction firms are very extensive.The weights of customers' satisfaction indicators are determined subjectively.Entropy method is employed to determine the weights.The entropy value of indicators demonstrates their significance levels.The traditional method to determine the weights of customers' satisfaction indicators is improved.Raw survey data are directly used to mathematical analysis to avoid subjective evaluation to some extent.The method proposed will be useful for construction firms to improve their strategies of customer's satisfaction." @default.
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- W2385794780 date "2011-01-01" @default.
- W2385794780 modified "2023-09-22" @default.
- W2385794780 title "Customers' Satisfaction Degree Evaluation of Construction Firms Based on Entropy Method" @default.
- W2385794780 hasPublicationYear "2011" @default.
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