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- W2385874501 abstract "There is some remediation while these service failures appearing inservice enterprises.This kind of instant and active response aims to reduce customers' lost.Serving readers is the main function of library,so it is significant to adopt this management concept and mode to promote the service quality." @default.
- W2385874501 created "2016-06-24" @default.
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- W2385874501 date "2008-01-01" @default.
- W2385874501 modified "2023-09-24" @default.
- W2385874501 title "On Library Service Failures and Remediation" @default.
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