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- W2386072904 abstract "International organization for standardization(ISO) issued the ISO/TS 16949:2009the quality system automobile seller about application ISO9001:2008 the special requirementswhich raises focus on customer eight quality management principles,make customer satisfied as to the quality management system of a kind of performance measurement method. Standard explicitly requested to monitoring and measuring customer satisfaction,by the analysis of data provide customer satisfaction through further information,corrective and preventive measures to achieve continuous improvement purpose. To meet customer requirements and expectations namely begins with customer requirements,and ending at customer satisfaction,will replace pursuing quality qualification or service standards and become the enterprise highest goal." @default.
- W2386072904 created "2016-06-24" @default.
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- W2386072904 date "2011-01-01" @default.
- W2386072904 modified "2023-09-25" @default.
- W2386072904 title "Customer Satisfaction Assessment Method and its Application" @default.
- W2386072904 hasPublicationYear "2011" @default.
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