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- W2386302014 abstract "Customer relationship management(CRM) is a necessary requirement in order to upgrade the competitiveness and achieve the value of an enterprise in the network economy age.There are a lot of factors to impact on the customer satisfaction,and the key to upgrade the level of CRM is to scientifically evaluate customer satisfaction and take corresponding improvement measures.Based on customer perception,the basic factors for customer satisfaction are analyzed.Using the Likert scale and related analysis according to the American customer satisfaction index model,the evaluation system for customer satisfaction index is constructed.It has the value for theory and application for improving customer satisfaction." @default.
- W2386302014 created "2016-06-24" @default.
- W2386302014 creator A5054475575 @default.
- W2386302014 date "2010-01-01" @default.
- W2386302014 modified "2023-09-23" @default.
- W2386302014 title "Customer Satisfaction Index Model and Evaluation System of Customer Relationship Management" @default.
- W2386302014 hasPublicationYear "2010" @default.
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