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- W2387160617 abstract "Objective To explore the main reasons and influencing factors of complaints in psychiatric hospital,figure out the effective mechanism,in order to improve the complaint satisfaction degree and settled rate,reduce the number of complaints and re-complaint rate.Methods 958 complaint letters recorded by the tertiary psychiatric hospital in Shanghai from 1st January 2008 to 31st December 2011 were collected and analyzed in this retrospective study.Results Among 958 complaint cases,the most common content of complaints was about staffs' attitudes(380 cases,39.67%);the most common department being complained was out-patients department(445 cases,46.45%);in a considerable percentage of complaint cases(415 cases,43.32%),the responsibility belonged to the hospital.Conclusion Effective staff training is the matter of solution to complaint petition letters,especially in service attitude." @default.
- W2387160617 created "2016-06-24" @default.
- W2387160617 creator A5091328279 @default.
- W2387160617 date "2012-01-01" @default.
- W2387160617 modified "2023-09-25" @default.
- W2387160617 title "Analysis of 958 complaint cases in a psychiatric hospital in Shanghai" @default.
- W2387160617 hasPublicationYear "2012" @default.
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