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- W2391027509 abstract "As the coming of the service oriented society,employees should exert themselves in the management of emotions in the workplace to conform to the expectations of organizations,which is called emotional labor.It may be the powerful predictor of emotional exhaustion.The article introduced the concept,the operations,the consequences of emotional labor and the possible mediator and moderator between them.It reviewed some important models in the research field.In the end,some problems and future research direction were put forward." @default.
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- W2391027509 date "2007-01-01" @default.
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- W2391027509 title "Review of Research on Emotional Labor" @default.
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