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- W2392148032 abstract "Modern logistic distribution system,the important link of E- commerce activity,is becoming one of the key factors constraining the further development of China's online shopping market. How to improve the logistic service quality of online shopping is the problem demanding urgent solution for related sellers. With the help of literature review and in- depth interview,the authors put forward the primary evaluation index for logistic service quality from the view of consumers,and carry out factor analysis through questionnaire to make out the evaluation index of logistic service quality based on consumers' perception;and there are such seven dimensions as the quality of delivery,personal quality,error processing,ordering,communication,convenience and flexibility. And all theses dimensions have covered the whole process of consumers' perception of logistic service in online shopping,and they can provide related sellers with guidance to improve their logistic service quality." @default.
- W2392148032 created "2016-06-24" @default.
- W2392148032 creator A5064758240 @default.
- W2392148032 date "2016-01-01" @default.
- W2392148032 modified "2023-09-23" @default.
- W2392148032 title "Quality Evaluation of Online Logistic Service Based on Consumers' Perception" @default.
- W2392148032 hasPublicationYear "2016" @default.
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