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- W2392413936 abstract "Service interface management is a new theoretical view of inspecting interactive service behavior.This research constructs the drive relation model among interface management,employee service ability,employee service performance and enterprise service performance.The case study on hotel industry finds that service interface management helps to promote the overall efficiency of service system,which has positive but different influence on service ability factors.The influence on overall performance of the enterprise is bigger than that of of individual employee.And employee service ability has meditating effect between interface management and service performance." @default.
- W2392413936 created "2016-06-24" @default.
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- W2392413936 date "2012-01-01" @default.
- W2392413936 modified "2023-09-26" @default.
- W2392413936 title "The Drive Relation Among Interface Management,Service Ability and Service Performance: Case Study on Hotel Industry" @default.
- W2392413936 hasPublicationYear "2012" @default.
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