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- W2392983220 abstract "The CRM is an information technology supported recycle system starting from the customer recognition and including the value offering and value delivery, and is a continuous process of continuing to strengthen communication with customers, continuing to understand customer's needs, and continuing to improve the products and services to satisfy customer's needs. This paper expounds the model design and solution of CRM's activity chain, improvement loop and collaboration network for promoting the construction of electricity CRM mechanism, improving the service, optimizing the resource allocation, and eventually improving customer satisfaction and electricity selling benefits." @default.
- W2392983220 created "2016-06-24" @default.
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- W2392983220 date "2014-01-01" @default.
- W2392983220 modified "2023-09-23" @default.
- W2392983220 title "Study on the Models of Electricity Customer Relationship Management(CRM)" @default.
- W2392983220 hasPublicationYear "2014" @default.
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