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- W2393483679 abstract "The paper developed a multilevel model to explore the implication of organization empowerment in service firms.The data analyses showed that organization empowerment indirectly affect customer psychological empowerment and customer satisfaction through employee psychological empowerment and employee service quality.What's more,employee psychological empowerment moderated the relationship between customer psychological empowerment and customer satisfaction negatively." @default.
- W2393483679 created "2016-06-24" @default.
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- W2393483679 date "2011-01-01" @default.
- W2393483679 modified "2023-09-24" @default.
- W2393483679 title "Study on Multiple Implication of Organization Empowerment in Service Firms" @default.
- W2393483679 hasPublicationYear "2011" @default.
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