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- W2393722270 abstract "Based on the theory of Customer Satisfaction of CRM,considering the new time requirement for government reform,this paper analyzes some factors of affecting public satisfaction.This paper not only raises the method,steps,model and index system of evaluating public satisfaction,but also carries out a quantitative analysis of the index system by the Fuzzy Comprehensive Evaluation.The purposes of this paper are to promote service-oriented government to provide seamless and high-efficiency public services;to change the thinking way of government;to complete a change from pursuing the process to pursuing the result of public services;and to enhance the satisfaction and loyalty of the public to the Party and government while the government provides good services for the public." @default.
- W2393722270 created "2016-06-24" @default.
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- W2393722270 date "2008-01-01" @default.
- W2393722270 modified "2023-09-23" @default.
- W2393722270 title "A Research on Evaluating Public Services Based on CSI" @default.
- W2393722270 hasPublicationYear "2008" @default.
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