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• W2402175092 abstract "<h3>Background</h3> The ubiquitous use of communication technologies has led to an expectation that a similar approach should extend to health care. Despite considerable rhetoric about the need for general practices to offer alternatives to face-to-face consultations, such as telephone, email, and internet video consultations, the extent to which such technologies are actually used at present is unclear. <h3>Aim</h3> The aim of the survey was to identify the frequency and range of ways in which general practices are providing (or planning) alternatives to face-to-face consultations. <h3>Design and setting</h3> A postal survey of practices around Bristol, Oxford, Lothian, the Highlands, and the Western Isles of Scotland. <h3>Method</h3> A postal questionnaire survey was sent to each of the GPs and practice managers of 421 practices between January and May 2015. <h3>Results</h3> A response was received from 319/421 practices (76%). Although the majority of the practices reported that they were conducting telephone consultations frequently (<i>n</i> = 211/318, 66%), fewer were implementing email consultations (<i>n</i> = 18/318, 6%), and most (<i>n</i> = 169/318, 53%) had no plans to introduce this. None were currently using internet video, and 86% (<i>n</i> = 273/318) had no plans to introduce internet video consultations. These findings were repeated in the reported use of alternatives to face-to-face consultations at an individual GP level. Optional free text responses were completed by 28% of responders, and offered an explanation for the (often perceived) barriers and incentives for implementation. <h3>Conclusion</h3> Despite policy pressure to introduce consultations by email and internet video, there is a general reluctance among GPs to implement alternatives to face-to-face consultations. This identifies a substantial gap between rhetoric and reality in terms of the likelihood of certain alternatives (email, video) changing practice in the near future." @default.
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• W2402175092 date "2016-05-23" @default.
• W2402175092 modified "2023-09-30" @default.
• W2402175092 title "Using alternatives to face-to-face consultations: a survey of prevalence and attitudes in general practice" @default.
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• W2402175092 doi "https://doi.org/10.3399/bjgp16x685597" @default.
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