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- W2405303656 abstract "Tagging mechanisms allow users to label content, which mainly resides in Internet resources or Web 2.0 social tools, with descriptive terms (without relying on a controlled vocabulary) for navigation, filtering, search and retrieval. The current paper presents two tagging models. The first combines structured, automatically generated metadata, with manually inserted unstructured tagging labels, to facilitate annotation of content that enhances knowledge transfer and usage; and embeds tagging capabilities within a business process model for activation during execution. The second describes a tagged knowledge cycle that allows process performers to create and tag their knowledge and experiences as the process is carried out, and have it transferred for use by an associated stakeholder. The benefits of the models are discussed in the context of service processes, using an illustrative scenario of an inbound telesales process workflow with embedded Web 2.0. social tools." @default.
- W2405303656 created "2016-06-24" @default.
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- W2405303656 date "2015-01-01" @default.
- W2405303656 modified "2023-09-27" @default.
- W2405303656 title "Tagging Model for Enhancing Knowledge Transfer and Usage during Business Process Execution" @default.
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- W2405303656 doi "https://doi.org/10.1007/978-3-319-15895-2_36" @default.
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