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- W2409582990 abstract "In this paper we argue that preferential treatment elevates the sense of entitlement among consumers which leads to questionable behaviour across different domains. We study the effect of entitlement on different groups of customers based on their past relationships with a firm and examine why this effect occurs." @default.
- W2409582990 created "2016-06-24" @default.
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- W2409582990 date "2014-01-01" @default.
- W2409582990 modified "2023-09-26" @default.
- W2409582990 title "Double-Edged Nature of Free Perks: Consumer Entitlement and Its Consequences in the Marketplace" @default.
- W2409582990 hasPublicationYear "2014" @default.
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