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- W2411370372 endingPage "136" @default.
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- W2411370372 abstract "Recentemente, foram divulgados varios casos de funcionarios de corporacoes que adotaram postura inadequada em relacao aos clientes, sinalizando que esses eventos sao comuns e nao raros. Neste artigo, foram entrevistados funcionarios e ex-funcionarios de redes de fast-food e de call centers com objetivo de conhecer suas narrativas sobre os bastidores corporativos, focalizando literatura sobre mau comportamento (misbehaviour) e humor como forma de resistencia nas organizacoes. A analise aponta para duas narrativas principais: a vinganca e um prato que se serve frio e o cliente nao e rei." @default.
- W2411370372 created "2016-06-24" @default.
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- W2411370372 date "2016-01-01" @default.
- W2411370372 modified "2023-10-18" @default.
- W2411370372 title "In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistence and subversion" @default.
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- W2411370372 doi "https://doi.org/10.5700/rausp1229" @default.
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