FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2418507923> ?p ?o ?g. }

• W2418507923 endingPage "462" @default.
• W2418507923 startingPage "446" @default.
• W2418507923 abstract "Purpose Student loyalty in higher education sector helps college administrators to establish appropriate programs that promote, establish, develop and maintain successful long-term relationships with both current and former students. The purpose of this study is to propose the use of mediation model that links service quality and student loyalty via student satisfaction and test the direct and indirect effects of service quality on student loyalty with the mediation role of student satisfaction. Design/methodology/approach The study used survey research design and collected data from three oldest state universities in the state of Andhra Pradesh in India to find the relationships between service quality, student satisfaction and student loyalty in higher education sector using structural equation modeling. Findings This study tested the proposed research model and proved the mediator role of student satisfaction between service quality and student loyalty. Service quality has been found to be an important input to student satisfaction. The result also shows that while university provides no basis for differentiation among the constructs, age and gender play a major role in determining the different perceptions of students about the constructs investigated. Research limitations/implications The study focuses on student satisfaction, of which service quality is an important antecedent. Identification of other variables, besides service quality, is crucial to contribute to the overall student satisfaction. Similarly, it is just as critical to identify the other elements like value, image or institution reputation which may have direct impact on service loyalty. It would be more precise when the studies also consider the opinion of the students before joining the institute based on word of mouth of passed-out students and after finishing the course. Longitudinal studies to collect predictor and criterion variables before and after the course would be much stronger. Practical implications A clearer understanding of the relationship between service quality, satisfaction and loyalty that helps ensure the management to take better strategies to concentrate and improve the performance is aided by this study. It is interesting to note that the student loyalty is primarily affected by age and gender. This type of analysis helps to identify the target students who have high potential of defection. Social implications Higher education and their respective institutions seek to enhance socio-cultural and economic development to promote active citizenship by inculcating ethical values among students. The Indian higher education institutions are facing enormous issues related to quality in education. The changing nature and need of higher education services and an increase in competitive intensity necessitates higher performance levels in the realm of Indian higher education (universities). These can be achieved through a thorough understanding of the expectations of students and the importance placed by them on aspects found by the study such as teaching, administrative services, support services, hostel facilities, library and lab facilities and internationalization. Originality/value Previous studies have proved the mediation role of satisfaction between service quality and loyalty in marketing literature, but no significant studies have empirically tested the same in higher education sector. The service quality measurement in higher education is complex because of some unique features like customers’ (student) cognitive participation in the service process, the needs of the students being fulfilled by different parties, long-term and continuous services. The study contributes to the existing field of knowledge by providing support for the contention that student satisfaction performs a mediating role in the link between service quality and student loyalty in higher education sector." @default.
• W2418507923 created "2016-06-24" @default.
• W2418507923 creator A5067001159 @default.
• W2418507923 creator A5088387556 @default.
• W2418507923 date "2016-05-09" @default.
• W2418507923 modified "2023-09-30" @default.
• W2418507923 title "The effects of service quality on student loyalty: the mediating role of student satisfaction" @default.
• W2418507923 cites W1490587702 @default.
• W2418507923 cites W1516459450 @default.
• W2418507923 cites W1978874149 @default.
• W2418507923 cites W1984340307 @default.
• W2418507923 cites W2002843259 @default.
• W2418507923 cites W2007220885 @default.
• W2418507923 cites W2008202927 @default.
• W2418507923 cites W2013099914 @default.
• W2418507923 cites W2018693602 @default.
• W2418507923 cites W2025618885 @default.
• W2418507923 cites W2025686386 @default.
• W2418507923 cites W2028809046 @default.
• W2418507923 cites W2029758834 @default.
• W2418507923 cites W2036063909 @default.
• W2418507923 cites W2036796144 @default.
• W2418507923 cites W2037270872 @default.
• W2418507923 cites W2051645616 @default.
• W2418507923 cites W2053093940 @default.
• W2418507923 cites W2058218386 @default.
• W2418507923 cites W2064608319 @default.
• W2418507923 cites W2071139571 @default.
• W2418507923 cites W2072756298 @default.
• W2418507923 cites W2081774187 @default.
• W2418507923 cites W2088812272 @default.
• W2418507923 cites W2089416852 @default.
• W2418507923 cites W2094013842 @default.
• W2418507923 cites W2102467277 @default.
• W2418507923 cites W2105928455 @default.
• W2418507923 cites W2111771424 @default.
• W2418507923 cites W2135213933 @default.
• W2418507923 cites W2290892520 @default.
• W2418507923 cites W2325820331 @default.
• W2418507923 cites W4210989164 @default.
• W2418507923 cites W4233457423 @default.
• W2418507923 cites W4238444027 @default.
• W2418507923 cites W4238483310 @default.
• W2418507923 cites W4292811746 @default.
• W2418507923 doi "https://doi.org/10.1108/jm2-04-2014-0031" @default.
• W2418507923 hasPublicationYear "2016" @default.
• W2418507923 type Work @default.
• W2418507923 sameAs 2418507923 @default.
• W2418507923 citedByCount "88" @default.
• W2418507923 countsByYear W24185079232016 @default.
• W2418507923 countsByYear W24185079232017 @default.
• W2418507923 countsByYear W24185079232018 @default.
• W2418507923 countsByYear W24185079232019 @default.
• W2418507923 countsByYear W24185079232020 @default.
• W2418507923 countsByYear W24185079232021 @default.
• W2418507923 countsByYear W24185079232022 @default.
• W2418507923 countsByYear W24185079232023 @default.
• W2418507923 crossrefType "journal-article" @default.
• W2418507923 hasAuthorship W2418507923A5067001159 @default.
• W2418507923 hasAuthorship W2418507923A5088387556 @default.
• W2418507923 hasConcept C111472728 @default.
• W2418507923 hasConcept C120912362 @default.
• W2418507923 hasConcept C138885662 @default.
• W2418507923 hasConcept C140781008 @default.
• W2418507923 hasConcept C144133560 @default.
• W2418507923 hasConcept C146897074 @default.
• W2418507923 hasConcept C15744967 @default.
• W2418507923 hasConcept C162853370 @default.
• W2418507923 hasConcept C17744445 @default.
• W2418507923 hasConcept C179420905 @default.
• W2418507923 hasConcept C199539241 @default.
• W2418507923 hasConcept C2776967331 @default.
• W2418507923 hasConcept C2779530757 @default.
• W2418507923 hasConcept C2780378061 @default.
• W2418507923 hasConcept C48798503 @default.
• W2418507923 hasConcept C77805123 @default.
• W2418507923 hasConceptScore W2418507923C111472728 @default.
• W2418507923 hasConceptScore W2418507923C120912362 @default.
• W2418507923 hasConceptScore W2418507923C138885662 @default.
• W2418507923 hasConceptScore W2418507923C140781008 @default.
• W2418507923 hasConceptScore W2418507923C144133560 @default.
• W2418507923 hasConceptScore W2418507923C146897074 @default.
• W2418507923 hasConceptScore W2418507923C15744967 @default.
• W2418507923 hasConceptScore W2418507923C162853370 @default.
• W2418507923 hasConceptScore W2418507923C17744445 @default.
• W2418507923 hasConceptScore W2418507923C179420905 @default.
• W2418507923 hasConceptScore W2418507923C199539241 @default.
• W2418507923 hasConceptScore W2418507923C2776967331 @default.
• W2418507923 hasConceptScore W2418507923C2779530757 @default.
• W2418507923 hasConceptScore W2418507923C2780378061 @default.
• W2418507923 hasConceptScore W2418507923C48798503 @default.
• W2418507923 hasConceptScore W2418507923C77805123 @default.
• W2418507923 hasIssue "2" @default.
• W2418507923 hasLocation W24185079231 @default.
• W2418507923 hasOpenAccess W2418507923 @default.
• W2418507923 hasPrimaryLocation W24185079231 @default.
• W2418507923 hasRelatedWork W1976150372 @default.
• W2418507923 hasRelatedWork W1994367353 @default.

• next