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- W2425763019 abstract "This study set out to discover the effects of knowledge sharing (KS) and knowledge application (KA) on service recovery performance (SRP) through survey-based research. The population of the study consisted of front-line employees of hotels in Accra. The study found significant and positive effects of both KS and KA on SRP. Data were analysed using linear and multiple regression." @default.
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- W2425763019 date "2015-06-01" @default.
- W2425763019 modified "2023-09-24" @default.
- W2425763019 title "The effects of knowledge sharing and knowledge application on service recovery performance" @default.
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- W2425763019 doi "https://doi.org/10.1177/0266382115587852" @default.
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