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• W243932051 abstract "The most essential element in library information services is having the right people in the right place at the right time. To aid this process libraries must rethink not just the value of individual positions within a service but the whole structure of work itself to remove staff from repetitive tasks and use their skills, experience and training. The technology is now mature enough for an assessment of its impact on positions and procedures. Edited version of a paper presented at Digital Libraries Technology 99--the third annual conference Transforming library information services for the digital era 22-23 July 1999 Back to the future is a movie title which has become a cliche. Yet in a very succinct way, this strange phrase describes almost perfectly the central theme of this paper. It does not discuss new, leading edge technologies which librarians will confront in the first decade of the new millennium. Rather, it discusses the technologies librarians know or have heard of. It is about rethinking what we know, and rethinking about how this knowledge can best be used to deliver better information services to our clients by better utilising our most important resource, people. Instead of looking forward, it goes `Back to the future'; to those mature technologies embodied in online databases and library management systems and cdroms and the internet, to technologies which have proven performance and endurance over the last twenty five years. Why is now a particularly good time for rethinking the way we deliver information services? Partly, the answer lies in the natural tendency of humans to pause at a significant anniversary and reflect upon past achievements and future hopes. Partly too, the headlong rush of technological development seems to have paused, as if to take a deep breath. Perhaps the influence of the Y2K issue is responsible. Clearly many vendors have been forced to put significant resources into the resolution of the problem. Or perhaps it is a natural slowdown in an industry which has moved so far so fast. Either way, those people you have heard wish `that technology would just stop for twelve months so we can catch up' may, for this brief moment, be getting their wish. From the current proven technologies available, six essential elements have been chosen to help lay the foundation for quality library information service delivery into the early years of the next millennium. * digital technical services * electronic resources in collection development * cataloguing the web * digital document delivery * email * staffing At first glance, few of these elements seem directly linked to the delivery of information services. However it is impossible to isolate any single library function without understanding its place in the overall service and the influences exerted upon it. There is one single link between the variety of technologies to be discussed--people. Information services are simply about getting the right people in the right place at the right time to meet the needs of clients, Digital libraries are not about how much technology can be jammed into a single building, but how well we can link the different abilities of people and computers. In each of the elements chosen it is shown how current, common, mature technologies can help release staff from the mundane and repetitive current tasks, so that their talents and training may be better directed towards the delivery of quality information services. The concept of information services is not limited to requests for factual data. Information is whatever the client requires, whether it be the name of Wilbur Smith's latest or the contact details for the local footy club. Digital technical services Three library functions are included under the general heading of technical services: acquisitions, cataloguing and end processing of resources. …" @default.
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• W243932051 title "Rethinking Library Information Services for the Digital Era" @default.
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