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- W2440553786 abstract "Proper management of learning systems and their alignment with organizational objectives, it requires an effort materialized in the introduction of criteria for deciding what is relevant knowledge that the organization must identify that it is not available for incorporate it and use it wherever required. In this case, putting knowledge and innovation based on an agile and intelligent performance of staff, is a premise of tourist organization, especially if they are to be positioned in the market with high levels of satisfaction. This research describes the impact of the development of learning capabilities in the external customer satisfaction in the process of Food and Beverage (A+B) of the Hotel Tryp Cayo Coco. This is based taking into consideration the relationship between knowledge, learning processes, innovation and information flows in a hotel organization. Research is conducted on an installation of four‐star hotel, the Melia chain and located in the Jardines del Rey tourist destination in Cuba. In the study, the results of the development of learning capacities are expressed in improving the performance of the internal customers of the processes involved and the introduction of new and improved products and services to the satisfaction of external customers." @default.
- W2440553786 created "2016-06-24" @default.
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- W2440553786 date "2011-01-01" @default.
- W2440553786 modified "2023-09-24" @default.
- W2440553786 title "The development of learning skills to customer satisfaction in a hotel facility." @default.
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