Matches in SemOpenAlex for { <https://semopenalex.org/work/W2473211844> ?p ?o ?g. }
- W2473211844 abstract "Abstract The management of images projected to consumer audiences is a key task for sport service organisations; however, the number of “touch points” (interactions between employees and consumers) adds complexity to the process. In this article, the authors present a conceptual model of organisational impression congruence (OrgIC), proposing that organisations will elicit positive consumer-related outcomes if there is alignment between the desired organisational image(s), those projected by the organisation at the management/strategic level, and those projected by customer-facing employees. The conceptual model is underpinned by theories associated with impression management, reputation (as an outcome of impression management action), and cognitive dissonance theory as the basis for outcomes of in/congruence. The authors discuss possible implications and outcomes in relation to previous literature emanating from various fields (e.g., sport management, management, and marketing), and suggest directions for future research. Through the model of OrgIC, the authors contribute to theoretical development and discussion, and provide a tool that could be useful for evaluating the way that sport service organisations present themselves to consumers, and other external audiences." @default.
- W2473211844 created "2016-07-22" @default.
- W2473211844 creator A5010339302 @default.
- W2473211844 creator A5088589536 @default.
- W2473211844 creator A5091816639 @default.
- W2473211844 date "2016-12-01" @default.
- W2473211844 modified "2023-09-26" @default.
- W2473211844 title "Organisational impression congruence: A conceptual model of multi-level impression management operation in sports service organisations" @default.
- W2473211844 cites W1482684370 @default.
- W2473211844 cites W1590632185 @default.
- W2473211844 cites W1599760583 @default.
- W2473211844 cites W165449102 @default.
- W2473211844 cites W1964299562 @default.
- W2473211844 cites W1965835714 @default.
- W2473211844 cites W1968604628 @default.
- W2473211844 cites W1970322566 @default.
- W2473211844 cites W1973801865 @default.
- W2473211844 cites W1975284338 @default.
- W2473211844 cites W1976750253 @default.
- W2473211844 cites W1984567465 @default.
- W2473211844 cites W1984639169 @default.
- W2473211844 cites W1984653480 @default.
- W2473211844 cites W1987961860 @default.
- W2473211844 cites W1995873191 @default.
- W2473211844 cites W1998151409 @default.
- W2473211844 cites W2000424230 @default.
- W2473211844 cites W2008447925 @default.
- W2473211844 cites W2011854045 @default.
- W2473211844 cites W2019199719 @default.
- W2473211844 cites W2019270242 @default.
- W2473211844 cites W2024706260 @default.
- W2473211844 cites W2034011606 @default.
- W2473211844 cites W2038982249 @default.
- W2473211844 cites W2043099389 @default.
- W2473211844 cites W2044089688 @default.
- W2473211844 cites W2044149056 @default.
- W2473211844 cites W2044401410 @default.
- W2473211844 cites W2057654774 @default.
- W2473211844 cites W2057680164 @default.
- W2473211844 cites W2062762702 @default.
- W2473211844 cites W2063645531 @default.
- W2473211844 cites W2067387883 @default.
- W2473211844 cites W2069008056 @default.
- W2473211844 cites W2081045695 @default.
- W2473211844 cites W2083826221 @default.
- W2473211844 cites W2085268577 @default.
- W2473211844 cites W2091172928 @default.
- W2473211844 cites W2091244031 @default.
- W2473211844 cites W2092583718 @default.
- W2473211844 cites W2096420833 @default.
- W2473211844 cites W2098621558 @default.
- W2473211844 cites W2100813809 @default.
- W2473211844 cites W2103753714 @default.
- W2473211844 cites W2123716662 @default.
- W2473211844 cites W2124668684 @default.
- W2473211844 cites W2127724820 @default.
- W2473211844 cites W2138071319 @default.
- W2473211844 cites W2138079141 @default.
- W2473211844 cites W2141148305 @default.
- W2473211844 cites W2153915241 @default.
- W2473211844 cites W2157402703 @default.
- W2473211844 cites W2168674393 @default.
- W2473211844 cites W2168798182 @default.
- W2473211844 cites W2169971892 @default.
- W2473211844 cites W2170813559 @default.
- W2473211844 cites W2246758411 @default.
- W2473211844 cites W2331725143 @default.
- W2473211844 cites W2334626268 @default.
- W2473211844 cites W2481967652 @default.
- W2473211844 cites W2581950432 @default.
- W2473211844 cites W4211039724 @default.
- W2473211844 cites W4233457423 @default.
- W2473211844 cites W4244645563 @default.
- W2473211844 cites W4244772430 @default.
- W2473211844 doi "https://doi.org/10.1016/j.smr.2016.06.002" @default.
- W2473211844 hasPublicationYear "2016" @default.
- W2473211844 type Work @default.
- W2473211844 sameAs 2473211844 @default.
- W2473211844 citedByCount "5" @default.
- W2473211844 countsByYear W24732118442017 @default.
- W2473211844 countsByYear W24732118442018 @default.
- W2473211844 countsByYear W24732118442019 @default.
- W2473211844 countsByYear W24732118442020 @default.
- W2473211844 countsByYear W24732118442021 @default.
- W2473211844 crossrefType "journal-article" @default.
- W2473211844 hasAuthorship W2473211844A5010339302 @default.
- W2473211844 hasAuthorship W2473211844A5088589536 @default.
- W2473211844 hasAuthorship W2473211844A5091816639 @default.
- W2473211844 hasConcept C132074034 @default.
- W2473211844 hasConcept C13606891 @default.
- W2473211844 hasConcept C14224292 @default.
- W2473211844 hasConcept C144024400 @default.
- W2473211844 hasConcept C144133560 @default.
- W2473211844 hasConcept C15744967 @default.
- W2473211844 hasConcept C162853370 @default.
- W2473211844 hasConcept C17744445 @default.
- W2473211844 hasConcept C36289849 @default.
- W2473211844 hasConcept C39549134 @default.
- W2473211844 hasConcept C41008148 @default.
- W2473211844 hasConcept C48798503 @default.