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- W2473793336 abstract "To build effective IT systems that improve a customer's business environment, an IT vendor must accurately understand the customer's business, define specifications in cooperation with the customer, and formulate the specifications that they request. We have developed an interview method that enables us to accurately understand the realities of a customer's business from individual workers' viewpoints. This method called ECOW Interview (Ethno-Cognitive Interview for Work practice understanding) uses original interview worksheets that help us facilitate the interview process and understand individual workers' tasks from several viewpoints such as time, working space, and human relations in 90-minute interviews. By combining this method with one-day observations of workers' offices, we can visualize the realities of a customer's business and select problems to be solved. This process enables us to submit a convincing IT proposal and develop a system with little reworking. In this paper, we introduce the ECOW Interview and its major results. We also describe how ECOW Interview has been used at a financial institution." @default.
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- W2473793336 date "2007-01-01" @default.
- W2473793336 modified "2023-09-22" @default.
- W2473793336 title "Ethno-Cognitive Interview for Understanding and Visualizing Realities of Customer's Business from Workers' Viewpoints" @default.
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