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- W2474195538 abstract "Reforms in the education sector have been taking place in a number of countries since early 1970s (Ginsberg et al 1991 and Lawson 1992). The reform of the education sector in New Zealand started with the focus of achieving efficiency and increasing competition. In order to compete, educational institutions need to differentiate themselves from other service providers. But what makes one service provider stand out in the mind of the consumer over the others providing similar services? Berry and Parasuraman (1992) argue that the success of an organization depends on the ability of the service provider to consistently meet or exceed customers expectations. Thus the measurement of customer perception of service quality becomes critical." @default.
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- W2474195538 date "2015-01-01" @default.
- W2474195538 modified "2023-09-24" @default.
- W2474195538 title "Service Quality Factors Influencing Choice of an Educational Institution: An Indonesian Perspective" @default.
- W2474195538 doi "https://doi.org/10.1007/978-3-319-17383-2_89" @default.
- W2474195538 hasPublicationYear "2015" @default.
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