Matches in SemOpenAlex for { <https://semopenalex.org/work/W2477846480> ?p ?o ?g. }
Showing items 1 to 83 of
83
with 100 items per page.
- W2477846480 endingPage "29" @default.
- W2477846480 startingPage "14" @default.
- W2477846480 abstract "This chapter examines how e-CRM has affected both organizational and individual behavior in a leading Canadian bank. The innovative and customer-driven culture of this bank pushed it toward early adoption of e-CRM technology. The findings emphasize the role played by many strategic and organizational dimensions in the success of e-CRM implementation. In fact, to make e-CRM efforts pay off, new business processes are required to achieve more effective and closer interactions with customers. The shift toward customer orientation needs to be supported by a shift in organizational objectives and processes. The results indicate that employees’ individual behavior successfully changed from a transactional to a relational perspective, and that training and coaching ensured a successful integration of e-CRM technology. Nevertheless, the employee reward and evaluation system, which should have been changed to leverage CRM impact, has surprisingly been forgotten. This deficiency is addressed by proposing a new framework for enhancing e-CRM effectiveness." @default.
- W2477846480 created "2016-08-23" @default.
- W2477846480 creator A5027055270 @default.
- W2477846480 date "2009-01-01" @default.
- W2477846480 modified "2023-09-30" @default.
- W2477846480 title "A New Conceptual Framework for Greater Success with Integration of E-CRM" @default.
- W2477846480 cites W1527892953 @default.
- W2477846480 cites W1964725174 @default.
- W2477846480 cites W1969030986 @default.
- W2477846480 cites W1969430465 @default.
- W2477846480 cites W1977378736 @default.
- W2477846480 cites W1986270971 @default.
- W2477846480 cites W1992018920 @default.
- W2477846480 cites W2007738521 @default.
- W2477846480 cites W2010812063 @default.
- W2477846480 cites W2018400424 @default.
- W2477846480 cites W2031926342 @default.
- W2477846480 cites W2036194940 @default.
- W2477846480 cites W2062617022 @default.
- W2477846480 cites W2076762167 @default.
- W2477846480 cites W2090251043 @default.
- W2477846480 cites W2090266480 @default.
- W2477846480 cites W2114354501 @default.
- W2477846480 cites W2138123110 @default.
- W2477846480 cites W2151992824 @default.
- W2477846480 cites W2160393657 @default.
- W2477846480 cites W3125548754 @default.
- W2477846480 cites W33391418 @default.
- W2477846480 cites W4253159646 @default.
- W2477846480 doi "https://doi.org/10.4018/978-1-60566-154-4.ch002" @default.
- W2477846480 hasPublicationYear "2009" @default.
- W2477846480 type Work @default.
- W2477846480 sameAs 2477846480 @default.
- W2477846480 citedByCount "0" @default.
- W2477846480 crossrefType "book-chapter" @default.
- W2477846480 hasAuthorship W2477846480A5027055270 @default.
- W2477846480 hasConcept C111472728 @default.
- W2477846480 hasConcept C13606891 @default.
- W2477846480 hasConcept C138885662 @default.
- W2477846480 hasConcept C14224292 @default.
- W2477846480 hasConcept C144133560 @default.
- W2477846480 hasConcept C195094911 @default.
- W2477846480 hasConcept C41008148 @default.
- W2477846480 hasConcept C56739046 @default.
- W2477846480 hasConcept C77088390 @default.
- W2477846480 hasConceptScore W2477846480C111472728 @default.
- W2477846480 hasConceptScore W2477846480C13606891 @default.
- W2477846480 hasConceptScore W2477846480C138885662 @default.
- W2477846480 hasConceptScore W2477846480C14224292 @default.
- W2477846480 hasConceptScore W2477846480C144133560 @default.
- W2477846480 hasConceptScore W2477846480C195094911 @default.
- W2477846480 hasConceptScore W2477846480C41008148 @default.
- W2477846480 hasConceptScore W2477846480C56739046 @default.
- W2477846480 hasConceptScore W2477846480C77088390 @default.
- W2477846480 hasLocation W24778464801 @default.
- W2477846480 hasOpenAccess W2477846480 @default.
- W2477846480 hasPrimaryLocation W24778464801 @default.
- W2477846480 hasRelatedWork W100561485 @default.
- W2477846480 hasRelatedWork W11232221 @default.
- W2477846480 hasRelatedWork W1581115157 @default.
- W2477846480 hasRelatedWork W1981673193 @default.
- W2477846480 hasRelatedWork W2003502546 @default.
- W2477846480 hasRelatedWork W2022825408 @default.
- W2477846480 hasRelatedWork W2047379937 @default.
- W2477846480 hasRelatedWork W2104170447 @default.
- W2477846480 hasRelatedWork W2135996888 @default.
- W2477846480 hasRelatedWork W2308585112 @default.
- W2477846480 hasRelatedWork W232761149 @default.
- W2477846480 hasRelatedWork W2352101012 @default.
- W2477846480 hasRelatedWork W2361923174 @default.
- W2477846480 hasRelatedWork W2405367403 @default.
- W2477846480 hasRelatedWork W2550524671 @default.
- W2477846480 hasRelatedWork W2565122985 @default.
- W2477846480 hasRelatedWork W2750008826 @default.
- W2477846480 hasRelatedWork W2904093026 @default.
- W2477846480 hasRelatedWork W3123701153 @default.
- W2477846480 hasRelatedWork W766014521 @default.
- W2477846480 isParatext "false" @default.
- W2477846480 isRetracted "false" @default.
- W2477846480 magId "2477846480" @default.
- W2477846480 workType "book-chapter" @default.