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• W2479559810 abstract "At their core, networked software applications create services that are able to perform businesses’ activities and communicate with others creating value for the firm and its customers. Currently, services delivered through the network and especially the web (termed here e-service) redefine the conceptualization of services (Hofacker et al., 2007) and thereby impose new challenges to the concept of e-service quality." @default.
• W2479559810 created "2016-08-23" @default.
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• W2479559810 date "2009-01-01" @default.
• W2479559810 modified "2023-09-27" @default.
• W2479559810 title "The Customer Perspective of E-Service Quality: An Empirical Study" @default.
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• W2479559810 doi "https://doi.org/10.1057/9780230274235_3" @default.
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