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• W2480268624 abstract "This study explores key content and themes from online reviews to explain major service attributes of peer-to-peer (P2P) accommodation sought by guests. The results from lexical analyses indicate that attributes frequently mentioned in guest reviews are associated with location (proximity to point of interest and characteristics of neighborhood), host (service and hospitality), and property (facilities and atmosphere). Reviews focusing on location and feeling welcome are consistently linked with higher rating scores, including accuracy, cleanliness, check-in, communication, value, and overall ratings. This confirms that P2P accommodation appeals to consumers who are driven by experiential and social motivations. Marketing implications are provided." @default.
• W2480268624 created "2016-08-23" @default.
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• W2480268624 date "2016-08-10" @default.
• W2480268624 modified "2023-10-14" @default.
• W2480268624 title "Identifying salient attributes of peer-to-peer accommodation experience" @default.
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• W2480268624 doi "https://doi.org/10.1080/10548408.2016.1209153" @default.
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