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- W2480868085 abstract "This chapter discusses which communication tools is essential for workers today for communication and collaboration in any given situation. However, today, choices include desk phones and mobile phones, instant messaging (IM) and text messaging, and e-mail, messages via Facebook, Twitter, etc. Although it was not too long ago when a telephone system outage would have been a major disruption at office, however, today, while some businesses would certainly feel a major impact, many knowledge workers might remain unaware of such a failure because the office phone is used so rarely. Increasingly, as reflected by the decreased time spent on the phone, it seems that communication patterns are shifting toward other mediums. Thus, texting and IM are rising as the preferred means of communication. Subsequently, today, members of Generation Y, who are just entering the workforce are far more likely to text a friend than to call. They also send far fewer e-mail messages, which they consider to be more formal. Some consider a phone call as formal that they text asking if it is fine to call prior to placing the call. This chapter illustrates what method works better in terms of effectiveness and less information overload." @default.
- W2480868085 created "2016-08-23" @default.
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- W2480868085 date "2012-01-02" @default.
- W2480868085 modified "2023-10-16" @default.
- W2480868085 title "What Works Better When" @default.
- W2480868085 doi "https://doi.org/10.1002/9781119200642.ch23" @default.
- W2480868085 hasPublicationYear "2012" @default.
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