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- W2487908576 abstract "This report responds to a concern of a newly deregulated industry about the impact of customer churn, or turnover, on both the bottom line and staying power of incumbent utility distribution companies and new-entrant energy services providers. This research effort identifies those issues that will be of greatest importance to an energy service provider within a historical context that looks at churn impacts in other industries in the US as well as privatized electricity markets abroad. Churn and price maintenance or market power impacts on profitability are examined by looking at privatization and deregulation experiences within the context of economics. The report also looks at the marketing literature describing and modeling customer satisfaction, customer churn or retention, and price maintenance or market power." @default.
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- W2487908576 date "1998-12-01" @default.
- W2487908576 modified "2023-09-27" @default.
- W2487908576 title "Impact of customer churn [or turnover] on profitability. Final report" @default.
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