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- W2488565658 abstract "The goal of this study was to explore the emotional and the professional costs incurred by service providers with a strong need to belong (i.e., craving for social acceptance, Baumeister and Leary 1995; Lavigne et al. 2011). The research model predicts that service providers with a strong need to belong will develop emotional labor strategies to please their customers, which will subsequently lead to emotional exhaustion, falling to provide high quality service, and low customer loyalty intentions." @default.
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- W2488565658 date "2016-01-01" @default.
- W2488565658 modified "2023-09-26" @default.
- W2488565658 title "The Emotional and Professional Costs of Pleasing Customers" @default.
- W2488565658 doi "https://doi.org/10.1007/978-3-319-29877-1_138" @default.
- W2488565658 hasPublicationYear "2016" @default.
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