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- W2492245513 abstract "This thesis presents a customer service chat application: Livezhat mobile application. Its purpose is to allow customer service representatives chat with website visitors in real time, independent of the location. We examine the functional requirements of such an application. The requirements are: interactivity, enhancing customer relationships and satisfaction, good quality and fulfilling a need. The application is communicating with two servers to provide notifications and enable information exchange. It was found to enhance customer relationships with its quality and interactivity. According to survey evaluation, the application was easy to use and appealing. Out of two customers who used the application during a test period, one used the application rather much. Other feedback from the evaluation provided us a chance to improve the application in the future. The thesis' contributions are: the design, implementation and evaluation of a novel customer service chat application used in mobile devices." @default.
- W2492245513 created "2016-08-23" @default.
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- W2492245513 date "2015-01-01" @default.
- W2492245513 modified "2023-09-27" @default.
- W2492245513 title "DEVELOPMENT PROCESS AND EVALUATION OF A CUSTOMER SERVICE CHAT APPLICATION" @default.
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