Matches in SemOpenAlex for { <https://semopenalex.org/work/W2492797344> ?p ?o ?g. }
- W2492797344 abstract "Information and communication technologies (ICT) are one of the drivers of service innovation. In many services, the introduction of ICT has resulted in significant changes in relation to service provision and service delivery. It has triggered the development of self-services and remote services, for instance. The acceptance and adoption of technology by service providers and service customers has become an important issue in service research. Being now at a state where technology, especially ICT, forms part of our everyday lives and work routines, it is time to extend research in this field from aspects of technology acceptance and technology adoption to aspects of technology usage. Focusing on face-to-face service encounters, we will elaborate the advantages and disadvantages of ICT, taking into account customers and frontline employees. The concept of ICT literacy will be introduced in order to provide the means for further research." @default.
- W2492797344 created "2016-08-23" @default.
- W2492797344 creator A5030275809 @default.
- W2492797344 creator A5043095313 @default.
- W2492797344 date "2016-01-01" @default.
- W2492797344 modified "2023-10-02" @default.
- W2492797344 title "Struggling at the Front Line: ICT and Service Innovation" @default.
- W2492797344 cites W13657008 @default.
- W2492797344 cites W1513634627 @default.
- W2492797344 cites W1518045483 @default.
- W2492797344 cites W1532816059 @default.
- W2492797344 cites W1550196082 @default.
- W2492797344 cites W1607271872 @default.
- W2492797344 cites W1931097366 @default.
- W2492797344 cites W1979505044 @default.
- W2492797344 cites W1982367576 @default.
- W2492797344 cites W1985863564 @default.
- W2492797344 cites W1990360714 @default.
- W2492797344 cites W1995561053 @default.
- W2492797344 cites W2001835026 @default.
- W2492797344 cites W2004104414 @default.
- W2492797344 cites W2010696315 @default.
- W2492797344 cites W2029969280 @default.
- W2492797344 cites W2033853412 @default.
- W2492797344 cites W2036313625 @default.
- W2492797344 cites W2042113379 @default.
- W2492797344 cites W2045241885 @default.
- W2492797344 cites W2055851468 @default.
- W2492797344 cites W2061044045 @default.
- W2492797344 cites W2061461823 @default.
- W2492797344 cites W2065194331 @default.
- W2492797344 cites W2066240089 @default.
- W2492797344 cites W2073700017 @default.
- W2492797344 cites W2077109463 @default.
- W2492797344 cites W2080158899 @default.
- W2492797344 cites W2081752121 @default.
- W2492797344 cites W2086211384 @default.
- W2492797344 cites W2101348360 @default.
- W2492797344 cites W2108249843 @default.
- W2492797344 cites W2116456350 @default.
- W2492797344 cites W2124088225 @default.
- W2492797344 cites W2125572308 @default.
- W2492797344 cites W2129692524 @default.
- W2492797344 cites W2133880275 @default.
- W2492797344 cites W2158936077 @default.
- W2492797344 cites W2161174767 @default.
- W2492797344 cites W2164753928 @default.
- W2492797344 cites W2170299067 @default.
- W2492797344 cites W3125911986 @default.
- W2492797344 cites W4238928002 @default.
- W2492797344 cites W4240969601 @default.
- W2492797344 cites W4254041833 @default.
- W2492797344 cites W2122078595 @default.
- W2492797344 doi "https://doi.org/10.1007/978-4-431-54922-2_8" @default.
- W2492797344 hasPublicationYear "2016" @default.
- W2492797344 type Work @default.
- W2492797344 sameAs 2492797344 @default.
- W2492797344 citedByCount "1" @default.
- W2492797344 countsByYear W24927973442018 @default.
- W2492797344 crossrefType "book-chapter" @default.
- W2492797344 hasAuthorship W2492797344A5030275809 @default.
- W2492797344 hasAuthorship W2492797344A5043095313 @default.
- W2492797344 hasConcept C10138342 @default.
- W2492797344 hasConcept C116537 @default.
- W2492797344 hasConcept C127413603 @default.
- W2492797344 hasConcept C136764020 @default.
- W2492797344 hasConcept C144024400 @default.
- W2492797344 hasConcept C144133560 @default.
- W2492797344 hasConcept C162853370 @default.
- W2492797344 hasConcept C182306322 @default.
- W2492797344 hasConcept C18762648 @default.
- W2492797344 hasConcept C2779304628 @default.
- W2492797344 hasConcept C2780378061 @default.
- W2492797344 hasConcept C36289849 @default.
- W2492797344 hasConcept C41008148 @default.
- W2492797344 hasConcept C56739046 @default.
- W2492797344 hasConcept C61063171 @default.
- W2492797344 hasConcept C67363961 @default.
- W2492797344 hasConcept C68595000 @default.
- W2492797344 hasConcept C78519656 @default.
- W2492797344 hasConceptScore W2492797344C10138342 @default.
- W2492797344 hasConceptScore W2492797344C116537 @default.
- W2492797344 hasConceptScore W2492797344C127413603 @default.
- W2492797344 hasConceptScore W2492797344C136764020 @default.
- W2492797344 hasConceptScore W2492797344C144024400 @default.
- W2492797344 hasConceptScore W2492797344C144133560 @default.
- W2492797344 hasConceptScore W2492797344C162853370 @default.
- W2492797344 hasConceptScore W2492797344C182306322 @default.
- W2492797344 hasConceptScore W2492797344C18762648 @default.
- W2492797344 hasConceptScore W2492797344C2779304628 @default.
- W2492797344 hasConceptScore W2492797344C2780378061 @default.
- W2492797344 hasConceptScore W2492797344C36289849 @default.
- W2492797344 hasConceptScore W2492797344C41008148 @default.
- W2492797344 hasConceptScore W2492797344C56739046 @default.
- W2492797344 hasConceptScore W2492797344C61063171 @default.
- W2492797344 hasConceptScore W2492797344C67363961 @default.
- W2492797344 hasConceptScore W2492797344C68595000 @default.
- W2492797344 hasConceptScore W2492797344C78519656 @default.
- W2492797344 hasLocation W24927973441 @default.
- W2492797344 hasOpenAccess W2492797344 @default.