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- W2493213906 abstract "Today more and more companies are outsourcing. There are several reasons for this, for instance decreased costs and increased quality of the products created. But outsourcing inevitably brings conflict. This might be because of differences in procedures, goals, or personal relationships. In this chapter we present the causes of outsourcing conflicts. Most of these causes can be, to a certain extent, derived from cultural or other distances and differences between the parties involved in outsourcing. However, it is unclear how these conflicts should be resolved. Some formal conflict resolution procedures exist, like arbitration and mediation, but research has shown that third-party involvement is destructive to the outsourcing relationship and might even result in termination of the outsourcing agreement. Therefore, we propose a conflict resolution model that can be institutionalized. This model is based on two existing models of conflict resolution that are outdated, incomplete, and require tuning, qualitative interviews with experts from the IT-outsourcing domain, and general conflict resolution literature. The goal of the method is to provide a formal conflict resolution method. Finally, we provide evidence of the possible success of using the conflict resolution method." @default.
- W2493213906 created "2016-08-23" @default.
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- W2493213906 date "2012-01-01" @default.
- W2493213906 modified "2023-10-17" @default.
- W2493213906 title "Conflict Resolution in Outsourcing" @default.
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- W2493213906 doi "https://doi.org/10.1057/9780230362994_15" @default.
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