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- W2495350012 abstract "The emergence and rapid spread of electronic government in the United States over the past decade, as well as across much of the globe, has created a need for better, more robust methods of measuring this system’s performance. In this chapter we discuss several issues surrounding performance measurement of e-government websites. We outline two types of performance measurement – internal and external measurement – and emphasize the importance of external, citizen-centric performance measures in the e-government context. Following a brief case study illustrating the value of this type of performance measurement, we conclude the chapter by recommending a unified system of e-government performance measurement spanning levels and types of government in the United States. Such a system would best position not only the U.S. government, but many political systems currently implementing and expanding e-government services to realize the goals of improved citizen perceptions of service quality, government efficiency, government responsiveness, transparency, trust, and so forth, through e-government." @default.
- W2495350012 created "2016-08-23" @default.
- W2495350012 creator A5065600842 @default.
- W2495350012 date "2012-01-01" @default.
- W2495350012 modified "2023-09-25" @default.
- W2495350012 title "E-Government Performance Measurement" @default.
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- W2495350012 doi "https://doi.org/10.4018/978-1-60960-753-1.ch008" @default.
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