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- W2496054983 abstract "The Musée de La Cassette case raises the question, how must a service system be designed for it to deliver a good service? Specifically, the system we are considering is a visit system, in which a stream of customers moves among a number of service stations, receiving service from each one. A typical example of a visit system is a hospital, where patients go from one department to another to obtain specialized services. An art exhibition is also a visit system, with the exhibits acting as service stations." @default.
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- W2496054983 date "2011-01-01" @default.
- W2496054983 modified "2023-09-23" @default.
- W2496054983 title "A Practical Approach to the Design of Visit Systems: Application to the Musée de La Cassette" @default.
- W2496054983 doi "https://doi.org/10.1057/9780230295117_12" @default.
- W2496054983 hasPublicationYear "2011" @default.
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