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• W2496267999 abstract "The present research has been carried out with the aim of evaluating the effects of service quality on customers’ satisfaction in international airlines. The present research population comprises of Mahan international flight passengers. The sample size is estimated 371 using Cochran formula. Questionnaire has been used for collecting data. The questionnaire validity has been confirmed by professors and experts and the questionnaire reliability has shown to be 0.85 using Cronbach's alpha . For data analysis descriptive items (tables and graphs) have been used and structural equations (for testing hypothesis) have been used in form of SPSS and Amos soft wares. Findings indicate that aircraft concrete features have significant effects on customers’ satisfaction but the significant effect of airport observable features, empathy and airline image on customers’ satisfaction was rejected. Multiple Correlation square coefficient analysis indicated that 83.1% of dependent variable variance (customer satisfaction) is explained by the model that is indicative of the high capability of independent variable prediction." @default.
• W2496267999 created "2016-08-23" @default.
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• W2496267999 date "2016-06-15" @default.
• W2496267999 modified "2023-09-24" @default.
• W2496267999 title "Evaluating the effects of customers service quality in international airlines (case study of Mahan airline international flights passengers)" @default.
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• W2496267999 hasPublicationYear "2016" @default.
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